Paddy Russell Pet Supplies is committed to ensuring that our customers are completely satisfied with their purchases. If you need to return an item, please review our returns policy below:
1. Eligibility for Returns
- Items must be returned within 30 days of receipt.
- Items must be unused, in their original packaging, and in resalable condition.
- Perishable goods (e.g., food, treats) and personalised items are non-returnable unless faulty.
2. Return Process
- To initiate a return, please contact our customer service team at paddyrussellpetsupplies@outlook.com with your order number and reason for return.
- Our team will provide you with a Return Merchandise Authorisation (RMA) number and return instructions.
3. Shipping Costs
- Customers are responsible for return shipping costs unless the item is faulty or incorrect.
- For faulty or incorrect items, we will provide a prepaid return shipping label.
4. Refunds
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be applied to your original method of payment within 14 days.
5. Exchanges
- If you need to exchange an item for a different size or colour, please follow the return process and place a new order for the desired item.
6. Damaged or Faulty Items
- If you receive a damaged or faulty item, please contact us immediately at paddyrussellpetsupplies@outlook.com with your order number and a description of the issue.
- We may request photos of the damage or fault to assist with our assessment.
- We will arrange for a replacement or refund as quickly as possible.
7. Non-returnable Items
- The following items cannot be returned:
- Perishable goods (e.g., food, treats)
- Personalized items
- Gift cards
8. Contact Us
If you have any questions about our returns policy, please contact us at:
Paddy Russell Pet Supplies
Unit 15 Hunter Park
Callywhite Lane
Dronfield
S18 2XR
paddyrussellpetsupplies@outlook.com